Support

Email us

Write to support@rituelle.ai and we’ll reply within two business days. It reaches the people who build Rituelle — there is no call centre in between.

To get you a useful answer first time, it helps if you include your device and iOS version, the email address on your account, and what you were doing when the problem happened.

Common questions

How do I delete my account?

In the app, open Settings and choose Delete account. That removes your account and the data tied to it, including your scan photos. It is immediate and cannot be undone, so export anything you want to keep first. Full timings are on our data retention page.

What do you do with my photos and data?

Scan photos are used only to look at the appearance of your skin, and they are never used for advertising. Our privacy policy sets out what we collect, why, and how long we keep it.

I can’t sign in

Use the same method you signed up with — Apple, Google, or email. If you signed up with Apple or Google and try to sign in by email, we won’t find the account. Still stuck? Email us and mention which method you used.

How do I get the app?

Rituelle is an iPhone app. The download page has the link and the current requirements.

Something in my results looks wrong

Rituelle offers cosmetic guidance on how skin looks, and it is not a substitute for professional advice. If a result seems off, tell us what you saw and we’ll look into it — that feedback is how the app gets better.

More about Rituelle

Read our privacy policy, our terms of use, or how long we keep things on the retention page.